PROSPERSPARK FAQs

We gather the project scope during our initial meetings and ongoing discussions with you. This scope will be clearly detailed in your proposal, ensuring everyone is on the same page from the start.

We begin with a discovery meeting to dive deep into your project details. You’ll be assigned a consultant and a project manager, who will be your main points of contact for all requests, revisions, and enhancements. Our goal is to tailor our solutions to meet your specific business needs.

Our consultants are not only highly experienced but also rigorously vetted to ensure that only the best professionals are working on your project. Most of our consultants even have years of professional experience using the platforms they consult on. We take pride in the expertise we bring to the table.

Absolutely. Our consultants hold relevant certifications, degrees, and extensive experience in the services we provide. You’re in expert hands.

All ProsperSpark consultants are based in North America, ensuring smooth communication and collaboration.

Projects can take anywhere from just a couple of hours, to on-going support with annual contracts, so the timeframe depends greatly on our clients’ needs. Your project kicks off as soon as we receive your deposit, setting the stage for a successful collaboration.

Here’s how we proceed:

Initial Kick-off Meetings: We start by understanding your requirements and goals.

First Draft: We create the first draft of your solution.

Client Testing: You’ll then test the solution to ensure it meets your expectations.

Revisions: Based on your feedback, we make necessary adjustments.

Finalization and Approval: Once finalized and approved, we deliver the final product.

Final Invoice: After delivery, we issue the final invoice. Should you request enhancements not covered in the original scope, this may impact the project timeline.

We track all communications, and we’ll have your contact details on file, including any additional contacts you specify. We’re flexible and happy to work within your preferred communication methods. Your consultant will be your primary contact and will reach out with any questions. You can always email your consultant and project manager directly—our team is here to support you.

For every project, we provide online access to an hours report detailing the time spent and the activities completed. This ensures complete transparency and keeps you informed about the progress of your project.

Our approach to project management is tailored to fit your needs and existing frameworks. If you already have a project management system in place, we’re happy to integrate with it—our project managers are well-versed in industry standards like Agile, Kanban, and Waterfall, and we’re comfortable using tools such as Monday.com, Jira, and Asana. If you don’t have a system in place, we can manage the project using our internal tools built in Airtable, scheduling regular sprint planning meetings on a weekly, bi-weekly, or monthly basis. For smaller projects, we may streamline this further, focusing on key touchpoints like reviewing the first draft and making revisions as needed.

We conduct thorough internal testing, followed by client testing, to ensure that the solution meets your needs and is error-free. This two-step process guarantees a high-quality final product.

For Hourly, Retainer and Block of Hours Engagements any post-project work, including addressing issues or bugs, is billed at our standard hourly rate.

Our fixed-price contracts include a few rounds of revisions. If additional revisions are required beyond what’s included, we may charge for the extra work. However, if the revision request comes shortly after project completion and is minor, we’re usually happy to help at no additional cost. For issues that arise after an extended period, we would set up a new engagement to address them.

If changes or enhancements are needed, we typically provide a rough estimate (including min-max hours and delivery date) during a call. We then follow up with an email to confirm the additional work requested. If you’ve signed a fixed-price contract but discover that your needs have shifted, we’ll rescope the project, sign a new contract, and apply your original deposit to the new agreement.

Absolutely. We’ve assisted over 300 clients and can provide relevant references upon request. In the meantime, don’t just take our word for it—check out what our clients have to say in our Google reviews!

We ask that deposit payments be made within 2 days of receiving the invoice, so we can get started on your project right away.

We operate on a net 30 basis for monthly services, giving you a comfortable 30 days to settle your invoice.

Typically, you can expect an invoice typically by the second week of the month. However, this may vary slightly depending on our accounting cycle.

Even if less than 4 hours of work is performed in a month, you’ll be billed for 4 hours. For example, if you use 3 hours, we’ll bill for 4; if you use 4.5 hours, we’ll bill for 4.5. This ensures consistent progress and availability for your project.

You can pause or stop the contract at any time with written notice. For hourly proposals, billing will continue for the 4-hour monthly minimum until you notify us to pause or stop. Fixed projects require only the final payment upon completion, with no ongoing monthly invoices unless additional work is requested.

We’re happy to discuss potential discounts for long-term contracts or larger projects. For clients utilizing ProsperSpark to fill a business analyst role—whether part-time for the long-term or full-time for a short period until a permanent hire is made—we can offer flexible discount options. This can be either a set percentage discount or a scaling discount, where the more you use our services, the lower your hourly rate becomes.

We start with a minimum engagement of 8 hours, priced at $1,424. Typically, a deposit of 4 hours is required unless specified otherwise. For ongoing hourly projects, there’s a 4-hour monthly minimum, which will be billed at the end of each month. This ensures continuity and efficiency in our work together.

Upon accepting the quote, a 50% deposit or $1,424 (whichever is greater) is required. The remaining balance is due upon final delivery. We’ll invoice you on a predetermined date or when the final solution is delivered—whichever comes first. Monthly invoices apply only if you request additional enhancements beyond the initial scope.

After you accept the quote, payment for the block of hours is due before work begins. If your project requires extra hours or incurs additional charges, we’ll bill you monthly, ensuring transparency every step of the way.

Payment is due at the beginning of each service month. You’ll receive invoices on the first of every month. After the agreed-upon hours are met, the hourly rate may adjust according to the Hours Rate Table in your proposal. Any unused weekly hours won’t carry forward but will help keep the project on track. We’ll provide you with a detailed invoice schedule that includes all the important dates and amounts.

Terms and Conditions may vary dependent on project type, and will be provided with every proposal.

At ProsperSpark, confidentiality is a priority. All our consultants sign an NDA with ProsperSpark, and we utilize your preferred methods for communication and file transfers. We prefer to avoid handling sensitive information directly, but if your project requires high-security measures, we are experienced in adhering to ISO, HIPAA, and other industry-specific security protocols. We’ve worked with defense contractors, audit agencies, educational institutions, and healthcare providers, and we’re comfortable following strict security guidelines. We can also work on provided equipment, offer guidance with limited access, or even conduct on-site visits if necessary.